DATA stewardship
A SELLER HANDS US THIRTY YEARS OF CLIENT RELATIONSHIPS. A CLIENT HANDS US THE DETAILS OF THEIR HOME, THEIR CARS, THEIR BUSINESS. NEITHER SHOULD HAVE TO WONDER WHAT HAPPENS TO ANY OF IT. THIS PAGE SAYS SO IN PLAIN LANGUAGE.
PLAIN LANGUAGE HERE · FORMAL TERMS AT /LEGAL/PRIVACY
Your numbers,under NDA before we see them.
NOTHING ABOUT YOUR AGENCY CHANGES HANDS UNTIL A MUTUAL NDA IS SIGNED. AFTER THAT, YOUR FINANCIALS ARE SEEN ONLY BY THE DEAL TEAM MEMBERS WHO NEED THEM TO PRICE THE BOOK — NOT SHOPPED AROUND, NOT SHARED WITH OTHER OWNERS, NOT USED TO MARKET TO YOUR CLIENTS.
IF WE DO NOT REACH A DEAL, YOUR MATERIALS ARE RETURNED OR DESTROYED, AND THE FACT THAT WE EVER TALKED STAYS BETWEEN US. THE FULL PROMISE IS WRITTEN OUT AT OUR CONFIDENTIALITY PAGE.
Client files existto serve the client. Full stop.
POLICY AND PERSONAL INFORMATION IS USED TO QUOTE, SERVICE, AND RENEW COVERAGE — THE WORK CLIENTS HIRED THEIR AGENCY TO DO. WE DO NOT SELL CLIENT DATA. ACCESS IS LIMITED TO THE PEOPLE AND SYSTEMS SERVICING THE ACCOUNT, AND SENSITIVE RECORDS ARE ENCRYPTED IN TRANSIT AND AT REST.
WHEN AN AGENCY JOINS DARK SKY, ITS FILES MOVE ONTO ONE MAINTAINED, ACCESS-CONTROLLED SYSTEM — WHICH IS USUALLY A MEANINGFUL STEP UP FROM THE FILING CABINET AND THE AGING OFFICE SERVER THEY LIVED ON BEFORE.
What automation does —and what it is never allowed to decide.
DARK SKY AGENCIES RUN ON PEARL, AND WE WOULD RATHER EXPLAIN ITS LIMITS THAN ADVERTISE ITS CLEVERNESS. THREE PRINCIPLES GOVERN EVERY USE OF AUTOMATION ON EVERY BOOK WE STEWARD.
Machines do the drudgerynothing else
AUTOMATION GATHERS DOCUMENTS, PREPARES RENEWALS, WATCHES FOR CANCELLATION NOTICES, AND DRAFTS THE ROUTINE PAPERWORK — THE WORK THAT USED TO EAT EVERY AGENT'S EVENINGS. IT PREPARES; IT DOES NOT DECIDE.
Licensed humans makethe judgment calls
ANY QUESTION OF WHAT A CLIENT SHOULD DO — WHICH COVERAGE, WHICH CARRIER, WHETHER TO FILE — IS ANSWERED BY A LICENSED PERSON. AUTOMATION MAY PUT THE FILE IN FRONT OF THEM WITH THE FACTS ASSEMBLED; THE JUDGMENT IS THEIRS.
Nothing binds or issueswithout a person
NO POLICY IS BOUND, NO COVERAGE ISSUED, NO PROMISE MADE TO A CLIENT OR A CARRIER WITHOUT A LICENSED HUMAN ACCOUNTABLE FOR IT BY NAME. EVERY SUCH ACTION IS LOGGED, TRACEABLE, AND REVIEWABLE AFTER THE FACT.
Security as a habit,not a press release.
ACCESS ON A NEED-TO-KNOW BASIS. ENCRYPTION IN TRANSIT AND AT REST. VENDORS HELD TO THE SAME CONFIDENTIALITY WE PROMISE. AND WHEN A SELLER OR CLIENT ASKS HOW THEIR DATA IS HANDLED, THE ANSWER IS THIS PAGE — NOT A SHRUG. QUESTIONS WE HAVE NOT ANSWERED HERE ARE WELCOME, AND WE WILL ANSWER THEM DIRECTLY.