A POLICYHOLDER'S year
THIRTY YEARS OF PROMISES, KEPT ON YOUR BEHALF. THIS IS THE PAGE TO FORWARD TO ANYONE WHO ASKS WHAT ACTUALLY HAPPENS TO YOUR CLIENTS AFTER YOU SELL — SEASON BY SEASON, IN THE ORDER THEY WILL LIVE IT.
EVERY AGENCY WE ACQUIRE RUNS ON PEARL. THIS IS WHAT THAT LOOKS LIKE FROM THE CLIENT'S CHAIR.
Four moments decide whetheran agency deserves its clients.
The renewal reviewbefore it renews, not after
EVERY RENEWAL ON THE BOOK IS PULLED AND REVIEWED BEFORE IT RENEWS. IF THE PRICE JUMPED OR THE COVERAGE NO LONGER FITS, A LICENSED AGENT LOOKS AT ALTERNATIVES AND CALLS THE CLIENT BEFORE THE BILL ARRIVES — NOT AFTER THE COMPLAINT DOES. NO POLICY ROLLS OVER UNEXAMINED.
A claim at 9pmthe night the pipe bursts
THE CALL IS ANSWERED — AT 9PM, ON A SUNDAY, IN A SNOWSTORM. THE CLAIM IS OPENED WITH THE CARRIER THAT NIGHT, WITH THE POLICY DETAILS ALREADY IN HAND. THE NEXT BUSINESS MORNING, A PERSON FROM THE AGENCY CALLS TO WALK THE CLIENT THROUGH WHAT HAPPENS NEXT AND STAYS ON THE CLAIM UNTIL IT CLOSES.
A certificate before closingthe 6pm request, met
A CONTRACTOR CLIENT NEEDS PROOF OF INSURANCE BEFORE A JOB STARTS TOMORROW. CERTIFICATES GO OUT THE SAME DAY THEY ARE REQUESTED — INCLUDING THE ONES THAT ARRIVE AT 6PM — BECAUSE THE PAPERWORK IS THE MACHINE'S JOB AND THE MACHINE DOES NOT GO HOME.
The coverage checkuplife changed; the policy should too
A NEW TEEN DRIVER, A FINISHED BASEMENT, A SIDE BUSINESS RUN FROM THE GARAGE — COVERAGE GAPS OPEN QUIETLY. ONCE A YEAR, EVERY ACCOUNT GETS A REVIEW OF WHAT CHANGED AND WHAT SHOULD CHANGE WITH IT, SO THE FIRST TIME ANYONE NOTICES A GAP IS NOT THE DAY OF THE LOSS.
Stated as commitments,because that is what they are.
EVERY RENEWAL REVIEWED BEFORE IT RENEWS. EVERY CALL ANSWERED. EVERY CERTIFICATE SAME-DAY. EVERY CANCELLATION NOTICE CAUGHT THE DAY IT APPEARS AND WORKED UNTIL IT IS RESOLVED.
WE PUBLISH THESE AS PROMISES, NOT AVERAGES — A STANDARD WE EXPECT SELLERS, CLIENTS, AND CARRIERS TO HOLD US TO ON THE FIRST BOOK WE STEWARD AND EVERY ONE AFTER.
The path to a humanis never hidden.
ASK FOR A PERSON AND YOU GET ONE — NO PHONE MAZE, NO CHATBOT WALL. ANYTHING INVOLVING A CLAIM, A COMPLAINT, MONEY, OR A JUDGMENT CALL GOES TO A LICENSED HUMAN AS A MATTER OF POLICY, AND NOTHING IS EVER BOUND OR ISSUED WITHOUT ONE.